Returns & Exchange Policy

Effortless & Convenient 7 Days Returns & Exchange Policy

We are proud of our products, and we believe that our quality is unparalleled.

Our customer service makes sure that your experience with us and our products are exceptional, but for any reason or even without a reason if you would like to return or exchange your order, just WhatsApp us at 0300 2528 688 or 0300  5035 984 

Our Customer Service Colleagues will arrange for a hassle-free return/exchange process for you.

Policy:

    1. The return request must be made within 7 days of receiving the order.
    2. Customers must have their Order ID or Invoice to get exchange/refund.
    3. The delivery cost and responsibility of returning our product to the facility will be borne by the customer.
    4. The items must not be worn, washed or damaged. Please allow us to reject the refund if we find any defect or issue in the returned article which hasn’t been communicated before by the customer.
    5. In case the article gets damaged after use, customers need to complain within 30-45 days of receiving the order. No refund/exchange will be processed after this timeline.
    6. Customers need to fill a form before sending the item(s) back (contact our WhatsApp Helpline to get the form).
    7. Refund and exchange requests will be processed within 7-10 working days of receiving the return item. Refunds cannot be paid in cash, due to policies of logistic companies and can only be processed via Bank Transfer.
    8. Our Return and Exchange policy is not applicable to custom orders, unless, there is an issue from our end (such as manufacturing fault).
    9. International Orders cannot be returned/exchanged.

For more details, you can contact us at: +92 300 2528 688 or 0300 5035 984

Email: info@geekandcoolpk.com or n03002528688@gmail.com